General Questions

How long will it take for my order to get here?

All orders are processed and shipped within 4-6 business days. Once shipped, most orders can take anywhere from 2-12 business days to arrive depending on your local postal services.

Can I change my address?

Once you have submitted your order we cannot change your address. PLEASE double check the address before completing the order at check out. We cannot cancel orders once they have been shipped. 

How can I cancel my order?

Email us with the subject being “Cancellation Request” and your order number. Cancellation requests should be made as soon as possible as some order can ship as soon as the next day. Once an order has been shipped we are no longer able to cancel the order. 

Do you ship internationally?

Sadly we currently do not but maybe sometime in the future. As of now we only ship in the U.S.

Can I change the size or add items to my current order?

Once an order has been placed we cannot change it or add on to it. What we can do is cancel your order and you can reorder the correct size. Once your order has been shipped you can no longer cancel your order.

Do we accept refunds/exchanges? 

Once an order has been shipped we are no longer able to refund you. We also currently do not do exchanges.

How can I contact someone from Vicious Creatures?

We operate from Mon-Fri from 9am-6pm central time. You can email us at Please allow up to 24 hours for us to respond to your email. Emails that are received on the weekend will be answered until the next business day.